JL
Jeanne L
1 reviews | Active since Feb 2022
02 May 2024, 10:20
UNAUTHORISED DEDUCTION FROM MY BANK ACCOUNT - SIZWE HOSMED
My premium is usually about R1500 and this month they deducted R8500.00 from my bank account and said that they cannot give an explanation about the supposed arrears because the money that they deducted will only reflect in 7 working days. In the meantime, I have to survive for the rest of the month!! is there no law to protect the consumer about this blatant disregard for deducting money from one's account without prior consultation so that if there is a dispute it can be resolved before this drastic is taken? I tried contacting the billing department early this morning but apparently NO ONE was available to take my call! Please help... I need this money for petrol and food for the rest of the month.
Helpful (0)
Replies (6)0
Replies (6)
Sizwe Hosmed Medical Scheme's replyOfficial
02 May 2024, 10:41Dear Jeanne,
Thank you for the submitted query and apologies for the inconvenience caused.
Kindly note that we will investigate and escalate the query to the billing for urgent attention.
Feedback will be provided urgently.
We appreciate your patience.
Sizwe Hosmed team.
Thank you for the submitted query and apologies for the inconvenience caused.
Kindly note that we will investigate and escalate the query to the billing for urgent attention.
Feedback will be provided urgently.
We appreciate your patience.
Sizwe Hosmed team.
Sizwe Hosmed Medical Scheme's reply02 May 2024, 10:41
Official
Dear Jeanne,
Thank you for the submitted query and apologies for the inconvenience caused.
Kindly note that we will investigate and escalate the query to the billing for urgent attention.
Feedback will be provided urgently.
We appreciate your patience.
Sizwe Hosmed team.
Thank you for the submitted query and apologies for the inconvenience caused.
Kindly note that we will investigate and escalate the query to the billing for urgent attention.
Feedback will be provided urgently.
We appreciate your patience.
Sizwe Hosmed team.
Sizwe Hosmed Medical Scheme's replyOfficial
02 May 2024, 11:15Dear Jeanne,
Just an update on the query.
The refund has been requested, and the billing department will advise as soon as it is processed.
We will keep you updated.
Sizwe Hosmed team.
Just an update on the query.
The refund has been requested, and the billing department will advise as soon as it is processed.
We will keep you updated.
Sizwe Hosmed team.
Sizwe Hosmed Medical Scheme's reply02 May 2024, 11:15
Official
Dear Jeanne,
Just an update on the query.
The refund has been requested, and the billing department will advise as soon as it is processed.
We will keep you updated.
Sizwe Hosmed team.
Just an update on the query.
The refund has been requested, and the billing department will advise as soon as it is processed.
We will keep you updated.
Sizwe Hosmed team.
JL
Jeanne L's updateReviewer Update
02 May 2024, 15:59Dear Sizwe Hosmed Team
I will appreciate it if you could make this refund an urgent priority.
Can someone from your billing department please make contact with me so that this whole debacle can be resolved. We need to know how this transpired so that it never happens again.
I will appreciate it if you could make this refund an urgent priority.
Can someone from your billing department please make contact with me so that this whole debacle can be resolved. We need to know how this transpired so that it never happens again.
JL
Jeanne L's update02 May 2024, 15:59
Reviewer Update
Dear Sizwe Hosmed Team
I will appreciate it if you could make this refund an urgent priority.
Can someone from your billing department please make contact with me so that this whole debacle can be resolved. We need to know how this transpired so that it never happens again.
I will appreciate it if you could make this refund an urgent priority.
Can someone from your billing department please make contact with me so that this whole debacle can be resolved. We need to know how this transpired so that it never happens again.
Sizwe Hosmed Medical Scheme's replyOfficial
02 May 2024, 16:19thank you, Jeanne, for your response.
We have noted your request.
We have noted your request.
Sizwe Hosmed Medical Scheme's reply02 May 2024, 16:19
Official
thank you, Jeanne, for your response.
We have noted your request.
We have noted your request.
JL
Jeanne L's updateReviewer Update
06 May 2024, 11:12I am still waiting for feedback regarding my refund. No one from your billing department has even tried to make contact to explain what precipitated this huge deduction from my account leaving me out of pocket for the rest of the month!
JL
Jeanne L's update06 May 2024, 11:12
Reviewer Update
I am still waiting for feedback regarding my refund. No one from your billing department has even tried to make contact to explain what precipitated this huge deduction from my account leaving me out of pocket for the rest of the month!
JL
Jeanne L's updateReviewer Update
14 May 2024, 12:11Today it is 14 days since I requested feedback, and no one is returning my calls. The automatic response to each query submitted is just a smokescreen to make the public think that you are responding and assisting but no such luck! This medical aid should be audited for incompetency at the highest level!
JL
Jeanne L's update14 May 2024, 12:11
Reviewer Update
Today it is 14 days since I requested feedback, and no one is returning my calls. The automatic response to each query submitted is just a smokescreen to make the public think that you are responding and assisting but no such luck! This medical aid should be audited for incompetency at the highest level!