Totally and utterly disappointed for BAD service

I have never been so disappointed with Sizwe as I have been for the past two day. My daughter had 4 seizures at home, it was really bad, we thought we were going to lose her. We got the ambulance out, when it was time to take her to hospital, they first contacted a Life hospital and was told they don't accept Sizwe members, and if we take her through to them, we will have to pay for everything upfront for her to be treated. The paramedic then phoned Netcare, and they said they would take her, upon arriving there they explained to us that as a hospital they do accept Sizwe but anything else we will have to pay for. The Dr ordered a CT scan, and they refused to take her for one unless we pay, at the end we had to pay close to R5000 before they took the scan. She is now in ICU and today they want to send her for a MRI scan, which we have to pay for again. I phoned the customer care yesterday and being on the phone for about 30 minutes I insisted on speaking to a manager which they refused to put me through to one, they said one would contact me. It is now a day later, and I am still waiting for the phone call. I think this is totally a=unacceptable as we do pay for a medical aid and you expect to get treated like everybody else. I would appreciate it if someone could give me a call.