PM
Palesa M
1 reviews | Active since Jan 2016
09 May 2022, 04:33
The worst customer service
Sizwe is by far the slowest medical aid to process claims and payments. Earlier in the year, as medical aids got reinstated, my dad got admitted at the hospital and has since been in and out to our surprise, the medical aid day to day savings were all used up. I called to query the incorrect processing, I was sent pillar to post and eventually was assisted to submit a request to reconcile all claims from day to day savings to hospitalisation. Call ***. It’s until this day the error hasn’t been sorted. These people don’t communicate whatsoever. What happened to my dads R25 000 savings? Can I at least get that breakdown because if it’s funds that need to be processed under hospitalisation then someone needs to stop sipping ****tails and start doing their job correctly! Can I get some immediate intervention please!
Helpful (0)
Replies (18)0
Replies (18)
Sizwe Hosmed Medical Scheme's replyOfficial
09 May 2022, 08:32Dear Palesa,
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
Your Choice for Quality Care,
Team Sizwe Hosmed
Team Sizwe Hosmed
Sizwe Hosmed Medical Scheme's reply09 May 2022, 08:32
Official
Dear Palesa,
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
Your Choice for Quality Care,
Team Sizwe Hosmed
Team Sizwe Hosmed
PM
Palesa M's updateReviewer Update
11 May 2022, 10:34A lady called me and promised to resolve my query by COB end of day, it’s been two days with no correspondence. What the hell is wrong with Sizwe Hosmed customer service? 😡
I also received a call from a provider who has not received their payments and they were told by your customer service consult that it’s ok they can hand over my dad to legal authorities however they are inundated there’s nothing they can do. Tell me you are not serious right now? I think I’ll escalate to the Medical aid board/ ombudsman!
I also received a call from a provider who has not received their payments and they were told by your customer service consult that it’s ok they can hand over my dad to legal authorities however they are inundated there’s nothing they can do. Tell me you are not serious right now? I think I’ll escalate to the Medical aid board/ ombudsman!
PM
Palesa M's update11 May 2022, 10:34
Reviewer Update
A lady called me and promised to resolve my query by COB end of day, it’s been two days with no correspondence. What the hell is wrong with Sizwe Hosmed customer service? 😡
I also received a call from a provider who has not received their payments and they were told by your customer service consult that it’s ok they can hand over my dad to legal authorities however they are inundated there’s nothing they can do. Tell me you are not serious right now? I think I’ll escalate to the Medical aid board/ ombudsman!
I also received a call from a provider who has not received their payments and they were told by your customer service consult that it’s ok they can hand over my dad to legal authorities however they are inundated there’s nothing they can do. Tell me you are not serious right now? I think I’ll escalate to the Medical aid board/ ombudsman!
Sizwe Hosmed Medical Scheme's replyOfficial
11 May 2022, 11:00Dear Palesa,
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
Your Choice for Quality Care,
Team Sizwe Hosmed
Team Sizwe Hosmed
Sizwe Hosmed Medical Scheme's reply11 May 2022, 11:00
Official
Dear Palesa,
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
Your Choice for Quality Care,
Team Sizwe Hosmed
Team Sizwe Hosmed
PM
Palesa M's updateReviewer Update
11 May 2022, 14:49Still waiting!
PM
Palesa M's update11 May 2022, 14:49
Reviewer Update
Still waiting!
Sizwe Hosmed Medical Scheme's replyOfficial
11 May 2022, 15:08One of our dedicated consultant will be in touch.
Sizwe Hosmed Medical Scheme's reply11 May 2022, 15:08
Official
One of our dedicated consultant will be in touch.
PM
Palesa M's updateReviewer Update
16 May 2022, 07:11Am I ever going to get assistance here or will you continue with your pathetic customer service and empty promises?
PM
Palesa M's update16 May 2022, 07:11
Reviewer Update
Am I ever going to get assistance here or will you continue with your pathetic customer service and empty promises?
Sizwe Hosmed Medical Scheme's replyOfficial
16 May 2022, 08:01Dear Palesa,
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
Your Choice for Quality Care,
Team Sizwe Hosmed
Team Sizwe Hosmed
Sizwe Hosmed Medical Scheme's reply16 May 2022, 08:01
Official
Dear Palesa,
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
Your Choice for Quality Care,
Team Sizwe Hosmed
Team Sizwe Hosmed
Sizwe Hosmed Medical Scheme's replyOfficial
17 May 2022, 10:31Dear Palesa,
The query is resolved .
Team Sizwe Hosmed
The query is resolved .
Team Sizwe Hosmed
Sizwe Hosmed Medical Scheme's reply17 May 2022, 10:31
Official
Dear Palesa,
The query is resolved .
Team Sizwe Hosmed
The query is resolved .
Team Sizwe Hosmed
PM
Palesa M's updateReviewer Update
29 May 2022, 10:22Thank you Loyiso Nqetho. You are the only lady who was able to resolve my query after months of frustration with your company. Keep up your hunger for excellent customer service.
PM
Palesa M's update29 May 2022, 10:22
Reviewer Update
Thank you Loyiso Nqetho. You are the only lady who was able to resolve my query after months of frustration with your company. Keep up your hunger for excellent customer service.
PM
Palesa M's updateReviewer Update
08 Jul 2022, 10:41To whom it may concern.
It seems like this company’s negligence is a norm now. This query was resolved but then again this error was committed again. My fathers hospitalisation claims are being processed on the current day to day savings again! Can we rectify this error with urgency. We can’t be living like this really!
It seems like this company’s negligence is a norm now. This query was resolved but then again this error was committed again. My fathers hospitalisation claims are being processed on the current day to day savings again! Can we rectify this error with urgency. We can’t be living like this really!
PM
Palesa M's update08 Jul 2022, 10:41
Reviewer Update
To whom it may concern.
It seems like this company’s negligence is a norm now. This query was resolved but then again this error was committed again. My fathers hospitalisation claims are being processed on the current day to day savings again! Can we rectify this error with urgency. We can’t be living like this really!
It seems like this company’s negligence is a norm now. This query was resolved but then again this error was committed again. My fathers hospitalisation claims are being processed on the current day to day savings again! Can we rectify this error with urgency. We can’t be living like this really!
Sizwe Hosmed Medical Scheme's replyOfficial
08 Jul 2022, 11:07Dear Palesa,
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
Your Choice for Quality Care,
Team Sizwe Hosmed
Team Sizwe Hosmed
Sizwe Hosmed Medical Scheme's reply08 Jul 2022, 11:07
Official
Dear Palesa,
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
Your Choice for Quality Care,
Team Sizwe Hosmed
Team Sizwe Hosmed
PM
Palesa M's updateReviewer Update
13 Jul 2022, 10:33Hello…
Can I kindly get feedback on my query? URGENTLY!
Can I kindly get feedback on my query? URGENTLY!
PM
Palesa M's update13 Jul 2022, 10:33
Reviewer Update
Hello…
Can I kindly get feedback on my query? URGENTLY!
Can I kindly get feedback on my query? URGENTLY!
Sizwe Hosmed Medical Scheme's replyOfficial
13 Jul 2022, 10:52Dear Palesa,
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
Your Choice for Quality Care,
Team Sizwe Hosmed
Team Sizwe Hosmed
Sizwe Hosmed Medical Scheme's reply13 Jul 2022, 10:52
Official
Dear Palesa,
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
Your Choice for Quality Care,
Team Sizwe Hosmed
Team Sizwe Hosmed
PM
Palesa M's updateReviewer Update
13 Jul 2022, 15:57Can someone call me with regards to this complaint. Please!
PM
Palesa M's update13 Jul 2022, 15:57
Reviewer Update
Can someone call me with regards to this complaint. Please!
Sizwe Hosmed Medical Scheme's replyOfficial
13 Jul 2022, 16:19Dear Palesa,
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
Your Choice for Quality Care,
Team Sizwe Hosmed
Team Sizwe Hosmed
Sizwe Hosmed Medical Scheme's reply13 Jul 2022, 16:19
Official
Dear Palesa,
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
Your Choice for Quality Care,
Team Sizwe Hosmed
Team Sizwe Hosmed
PM
Palesa M's updateReviewer Update
19 Jul 2022, 11:16Hi Loyiso
I know that you are still busy trying to resolve my query however, just wanted to find out if we have any update on this matter?
I know that you are still busy trying to resolve my query however, just wanted to find out if we have any update on this matter?
PM
Palesa M's update19 Jul 2022, 11:16
Reviewer Update
Hi Loyiso
I know that you are still busy trying to resolve my query however, just wanted to find out if we have any update on this matter?
I know that you are still busy trying to resolve my query however, just wanted to find out if we have any update on this matter?
Sizwe Hosmed Medical Scheme's replyOfficial
19 Jul 2022, 11:39Dear Palesa,
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
Your Choice for Quality Care,
Team Sizwe Hosmed
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
Your Choice for Quality Care,
Team Sizwe Hosmed
Sizwe Hosmed Medical Scheme's reply19 Jul 2022, 11:39
Official
Dear Palesa,
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
Your Choice for Quality Care,
Team Sizwe Hosmed
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
Your Choice for Quality Care,
Team Sizwe Hosmed
Sizwe Hosmed Medical Scheme's replyOfficial
26 Sept 2022, 15:30Dear Palesa, kindly note that the query was resolved.
Sizwe Hosmed team.
Sizwe Hosmed team.
Sizwe Hosmed Medical Scheme's reply26 Sept 2022, 15:30
Official
Dear Palesa, kindly note that the query was resolved.
Sizwe Hosmed team.
Sizwe Hosmed team.