1 reviews | Active since Dec 2013
THE MOST HORRIBLE SERVICE & INCOMPETENCE
My mum was hospitalized in December as her knee was very bad.
As always medical aid delayed in stuff and now we are getting letters of demand from service providers. You call the call center and you are short of being sworn at.
How do we support black owned business, when the people who work for the business just do not care. The consultants send emails with no subject lines or any information on the mail.
The level of unprofessional-ism we have received from this medical aid is appalling. Is it a requirement for an agent to be rude to clients? please advise and attend to claims as you are supposed to.
Dear Sir/Madam
We acknowledge receipt of your comments. Please forward us the details of your query (membership number; practice number; service date )to ***. We will investigate and respond with feedback.
With Care
Busisiwe Mashele
Dear Sir/Madam
We acknowledge receipt of your comments. Please forward us the details of your query (membership number; practice number; service date )to ***. We will investigate and respond with feedback.
With Care
Busisiwe Mashele