Terrible service

I'm so angry at myself for joining this medical aid,I'm in so much medical debts.They make a mistake when capturing paperclaim,now I'm the one paying the account because they say time frame has passed.They just send automated reply,no correspondence whatsoever.

Today I get a call from other collectors that SizweHosmed didn't pay hospital account when I gave birth 2021.total claim was 22k medical aid only paid R1100,how is that making sense.I paid almost 10k for gynae visit and co-payment for delivery while having medical aid.Now they are telling the account is old I have to pay it.Such incompetence,Can someone just explain.