Terrible service and non-payment

My son went for an assessment at an occupational the******. Prior to the assessment, the practice checked with Sizwe Hosmed whether it would be covered and they confirmed that it would. Subsequently the practice couldn't submit the claim to the scheme, so I did on 2 September 2022. I got an autoreply that promised and answer in 5 business days. I didn't receive any and on 26 October 2022 the practice let me know that it still hasn't been paid so I submitted it again. I got an autoreply again but no further response so I sent a follow-up email on 8 November 2022 and got an autoreply again. The practice just let me know that they still haven't been paid, so I came here as a last resort. I'm so glad I cancelled my membership and can look forward to better service from 1 January 2023. Three of my colleagues have done the same. At this rate you'll have no members left soon Sizwe Hosmed.