terrible customer service

<p>I am registred on Sizwe Baby Maternity Programme, I am on the third term now and they had never made any payments to doctors claims and I have never been able to go for GP or midwife check ups as they would say I have no funds.</p> <p> </p> <p>I called them and they confirmed that I do have funds on the maternity programme and promised to fix the problem with the claims department. They have not returned to me since then and they would transfere me from line to line when I call. </p> <p> </p> <p>I had no choice but to pay for the blood tests myself, I asked if they would refund me if I do the same for GP or midwife and said they do not do refunds. </p> <p> </p> <p>I have been feeling free that my baby's and my health that we are covered, but now I have started to have doubts. if hey have not yet paid the doctor who is gonna deliver my baby. </p> <p> </p> <p>But I Would like to thank the Sizwe Midwifes for their support, calling and checking me every month.</p>