MH
Mariza H
1 reviews | Active since Aug 2020
15 May 2023, 12:01
System failure Sizwehosmed
21 July 2022 (ref no WF***4N***) I sent Sizwehosmed authorization documents through for a patient, which was granted 22 August 2022 (ref no ***) Authorization number for hearing aids is NEO***A . MANY calls (still using ref no WF***4N***) from the practice as well as the patient (N***) followed in which we were told MANY times we were on the next pay run and that the matter 'was resolved'. Today, 12 May 2023, they told the patients everything had to be resubmitted as authorization was never given. I have all the documents.
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Replies (2)
Sizwe Hosmed Medical Scheme's replyOfficial
15 May 2023, 12:23Dear Mariza,
Thank you for the provided information.
Kindly be advised that we are working on the query and will provide feedback as soon as it is available.
Sizwe Hosmed team.
Thank you for the provided information.
Kindly be advised that we are working on the query and will provide feedback as soon as it is available.
Sizwe Hosmed team.
Sizwe Hosmed Medical Scheme's reply15 May 2023, 12:23
Official
Dear Mariza,
Thank you for the provided information.
Kindly be advised that we are working on the query and will provide feedback as soon as it is available.
Sizwe Hosmed team.
Thank you for the provided information.
Kindly be advised that we are working on the query and will provide feedback as soon as it is available.
Sizwe Hosmed team.
MH
Mariza H's updateReviewer Update
01 Jun 2023, 14:51It has been 17 days since Sizwe wrote that they were working on the issue. Still only silence. No replies to emails, no further correspondence elsewhere, even the CEO is silent.
MH
Mariza H's update01 Jun 2023, 14:51
Reviewer Update
It has been 17 days since Sizwe wrote that they were working on the issue. Still only silence. No replies to emails, no further correspondence elsewhere, even the CEO is silent.