Suspended medical aid

Very bad service from Sizwe . My medical aid is suspended because of R420 sort paid due to the increase of tarrif and from the 2nd of May been emailing Sizwe proof of payments to active the account. Medical aid response advising 3-5 days to uplift its now 14days and still suspended . Call centre agents don't care . Extremly poor service for such an essential cover . How pathetic because the funds are in your account from the 2 May. Proof of payment sent 3 times.