suboptimal treatment below the approved standard of care

Im once again disappointed with Sizwe - ever since they became Sizwe Hosmed they give terrible service. My husband was scheduled for a laparoscopic Nissen fundoplication (and an umbilical hernia repair). Sizwe has approved to my surprise only an open procedure instead of laparoscopic. This will mean he will have to be in hospital longer, has higher risk of post op complications and the list goes on. I have tried to call Sizwe several times and the staff just keep transferring me to the next person, then the call gets passed to a voicemail system which is followed by the mail box is full so try again later..

This will not end here, i will gladly take this further and if anything happens to my husband while i have to jump through loops to get this sorted trust me, it wont end well for Sizwe.

This is disgusting service and I am happy to take this to the Ombudsman of Medical aids and HPCSA.