Subject: Urgent Concern Regarding Unpaid Claims and Lack of Response

Following the review I submitted, Consultant Dineo was assigned to assist me with my unpaid claims. Initially, she provided feedback within a few days, but she has since stopped responding to my emails.

I am deeply concerned because my daughter has been admitted to the hospital, and I was asked to pay R2,000 upfront for her MRI due to outstanding unpaid claims with the Radiologist and Lancet for blood tests. This situation is causing unnecessary financial and emotional distress during an already difficult time.

I am extremely frustrated with the service I have received. It is unacceptable to leave a client in such a position without communication or resolution. Please address this matter urgently and improve your service—put yourself in your client’s shoes.

I look forward to your prompt response.