MS
Morne S

1 reviews | Active since Jul 2023

07 May 2024, 16:43

Stupid rules could cause health problem!

I have just become a member of this MA. I am on high blood pressure acute medication. They wanted blood tests to check if medication is correct. I work on a site more than 1000km from my home in PE. The town we live in is at least 15km from the site and I am working 6 days a week. It is difficult for me to get away from site into town so it took a week or so before I could get the tests done. I am now out of my tablets and these people refuse to authorise the medication even on the day to day section. I have been on these tablets for 10+yrs and am still alive. Surely one more month while they check the results is not going to be a problem. What if I was a serious diabetic, would I have to wait for my insulin needles while they faffed around checking results? Does my health not matter to these people?

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Replies (4)
Sizwe Hosmed Medical Scheme
Sizwe Hosmed Medical Scheme's reply08 May 2024, 07:55
Official
 Dear Morne, 

Thank you for the submitted query and apologies for the inconvenience caused. 
Kindly note that we will investigate and escalate the query to the wellness department for urgent attention. 
Feedback will be provided urgently. 

We appreciate your patience. 

Sizwe Hosmed team. 
 
Sizwe Hosmed Medical Scheme
Sizwe Hosmed Medical Scheme's reply08 May 2024, 15:05
Official
Dear Morne, 

Thank you for taking our call earlier. 
Kindly note that we have reached out to the pharmacy to request the script. 
We are still awaiting the script. An update will be shared upon receipt of the script. 

Sizwe Hosmed team. 
Sizwe Hosmed Medical Scheme
Sizwe Hosmed Medical Scheme's reply08 May 2024, 16:46
Official
An update on the query: the medication has been approved and the member was informed accordingly. 

The query is closed.
MS
Morne S's update09 May 2024, 10:59
Reviewer Update
I would like to thanks Veronica from Sizwe Hosmed for sorting out this issue. She was extremely professional and understanding of the matter. It was a pleasure to deal with her.