Stuck in an endless loop with SizweHosmed

Every year we have payment problems with Sizwe Hosmed. I have learned to check and double check everything and yet here we are again. This year we got 2 PMBs for regular service. One for 6 sessions: after 5 sessions it was short paid as "exhausted". The other was never assigned at all and money was taken from our general benefit. What is worse though is trying to follow up on this: I've been calling since 22 May and each time I have to explain the story again. I get a reference number and a promise that things will be escalated. Each time it is 20 minutes on the phone, sometimes repeated because the line drops. Each time I have to start explaining from zero. There is no way to contact anyone besides the first-line call center or email people and I feel like I now have a side-gig as a medical aid consultant for our family: I have *so much* paperwork tracking everything. Meanwhile service providers are getting impatient for payment!