Still no MSA refund 16 months after membership ended – and no help

My Sizwe Hosmed membership (Value Platinum) ended in June 2025. I am owed a Medical Savings Account refund, and 16 months later I still haven't been paid.

I completed the MSA Refund Form and submitted every document they asked for. I have emailed the savings department more than once. I have never received an amount, a status update or a payment date.

When I followed up this month, the reply from Lebogang Mokalake only told me to "see our website" and use the complaint form. She didn't answer a single one of my questions. That is not customer service. Members who are owed their own money deserve a real answer, not a brush-off.

I have now escalated to a manager and will be lodging a formal complaint with the Council for Medical Schemes (CMS) if I don't get a proper written response.

Has anyone else on the Sizwe Hosmed refund list been paid? Please share your experience below.