TM
Thembisile M
1 reviews | Active since Nov 2014
06 Jan 2020, 19:14
So let down
I've been having a problem with the medical aid and even wrote a review here on 12/11/2019 and I still have not been assisted with the issue. The medical aid has shown no interest in getting the actual problem fixed. I have to constantly call or email only to be told someone is not in. If I don't contact them I don't receive any feedback. I regret joining the medical aid. They don't value their customers. The service is horrible.
Helpful (0)
Replies (6)0
Replies (6)
Sizwe Hosmed Medical Scheme's replyOfficial
07 Jan 2020, 09:18Dear Thembisile,
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care,
Team Sizwe
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care,
Team Sizwe
Sizwe Hosmed Medical Scheme's reply07 Jan 2020, 09:18
Official
Dear Thembisile,
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care,
Team Sizwe
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care,
Team Sizwe
TM
Thembisile M's updateReviewer Update
07 Jan 2020, 11:57Almost 3 hours later and nothing....
TM
Thembisile M's update07 Jan 2020, 11:57
Reviewer Update
Almost 3 hours later and nothing....
TM
Thembisile M's updateReviewer Update
09 Jan 2020, 08:23Spoke to someone from sizwe and they said that they'd give me feedback yesterday and that didn't happen. The service does not improve!
TM
Thembisile M's update09 Jan 2020, 08:23
Reviewer Update
Spoke to someone from sizwe and they said that they'd give me feedback yesterday and that didn't happen. The service does not improve!
Sizwe Hosmed Medical Scheme's replyOfficial
17 Jan 2020, 16:28Member has been assisted and query resolved.
Sizwe Hosmed Medical Scheme's reply17 Jan 2020, 16:28
Official
Member has been assisted and query resolved.
TM
Thembisile M's updateReviewer Update
17 Jan 2020, 19:29This is FALSE information! It still has not been resolved yet. Unless you something happened between the last time I spoke to one of the consultants yesterday and now. My matter is not resolved yet!
TM
Thembisile M's update17 Jan 2020, 19:29
Reviewer Update
This is FALSE information! It still has not been resolved yet. Unless you something happened between the last time I spoke to one of the consultants yesterday and now. My matter is not resolved yet!
TM
Thembisile M's updateReviewer Update
30 Jan 2020, 08:52Now I'm being ignored by the consultant who was assisting me. I've left a lot of messages for her with her colleagues, tried calling but she doesn't pick up my calls and sent a number of emails with no response.
TM
Thembisile M's update30 Jan 2020, 08:52
Reviewer Update
Now I'm being ignored by the consultant who was assisting me. I've left a lot of messages for her with her colleagues, tried calling but she doesn't pick up my calls and sent a number of emails with no response.