So disgusted and being humiliated with my health!

I am sick and tired of trying to reach your preauth department and all you respond is how sorry you are! You call and all that happens is being transferred from pillar to post, sitting in excess of 20 minutes on every call as we speak!!!!!! Ref numbers N***0 / N***1. All I want is the letters be sent for review and auth. it is so crucial I am meant to have a dosage today and I am struggling since Thursday of last week!!!! The likes of D......o S......g simply just ignores all the mails sent, forgetting I am still awaiting detail and answers on our savings which a total mess too! You say you investigating on your responses and what are you doing?????? Total disgust!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

What a way to communicate! Have you passed on the last letter sent ref N***1 from Prof Solomon's. This is absolute lousy services. How about coming back to me on my savings. Well CMS is in possession of my complaint, your enquiries, the principle the whole process upwards has no remorse for its clients! It has been ongoing for the last year and what has been done, absolutely nothing!

My goodness, and here I am again just trying to resolve this same matter, please dont respond and advise you are so sorry. I mailed early this morning and have been on the phone and still are, been sent from preauth, to chronic and now to pharmacy, now one prepared to assist. What does it take to save my life, or does Sizwe want to incur substantial amounts of costs for me???? This is so absurd and appalling. What does one have to do, it is now over 2 weeks trying to resolve the issues. All I want is the dosage for the doctor so he can arrange for my first treatment, my goodness, why is it so hard just to get answer and assistance! Please so I have to now beg and beg and beg to save my life!!!!1 😒🤷♀️🥱 Can someone at least surely there must be at least one competent person to amend the auth to the proper ICD as per the motivation and also to allow the dosage to reflect. Is this so hard to do. What are we paying for. " I have emailed early this morning, calling several times, and still on the phones with an arrogant lady! Not prepared to assist. Cannot even have manners to say hold on I am checking, so whether she is actually on the phone or , only she will know!!!!!!!!!!!!!!!!!!!!!I am also still waiting for my savings recon now also how long, you decided to take hospital costs from there and now I have to wait and fork out from my pocket, Wow!

And here I am and this lady expecting me to provide a tariff code, wow! ref Zindizwa***5. Where in .... name must I get this from. Doctors writes out prescriptions and never puts a tariff code, how must the doctor know, better still me!!!!!!!!!!
Please with tears in my eyes can someone assist me urgently