SizweHosmed - shocking service

I am shocked at the terrible treatment I have received from my medical aid, SizweHosmed. On 6 December 2021, my surgeon requested authorisation for surgery that I needed for my hand- I suffer from dupuytren’s contracture. The surgery was set for 7th January 2022, so the authorisation request was sent well in advance- a whole month beforehand. I received no response until 2 January 2022 when I received a sms informing me to contact SizweHosmed. I telephoned and was asked to send photos of my hand, which I did on 3 January. I the telephoned twice a day until 7th January explaining desperately that my surgery was set for the 7th and I needed authorisation. SizweHosmed didn’t care . Today is 18 January and I still have not received authorisation. Every time I phone they tell me its with the medical officer. Yesterday they said they had not received the photos and that I should resend. This despite the fact that when I phoned 5 times after I sent the photos, they said they had received it and it was with the medical officer. I am shocked that SizweHosmed ignored my surgeon’s authorisation request for 3 weeks and then responded 5 days before the scheduled surgery. I am shocked that the date for surgery has passed but I still don’t have authorisation. I am shocked that SizweHosmed don’t care at all.