SizweHosmed - Pathetic an disgusting

The service provided by this medical aid is pathetic! I am trying to resolve a claim dated 6 June 2022. I have emailed team leaders and the team leaders managers but it seems everybody at the scheme does not care about their members as long as they are receiving the members monthly contributions. How can a scheme take close to a year to settle a claim and pay the provider. I have all the reference numbers and all communication - and the staff cannot provide you with a complaints email to escalate the claim. Something very worrisome is happening at SizweHosmed because staff know's abolutely nothing and the team leaders even less!!!!! Nobody at the scheme even responds to your emails.