SizweHosmed Medical Aid

I submitted a claim to the Medical Aid. I received an automated message advising of a turnaround time of 3-5 business days. Well it has now been almost 3 weeks and still no response!!! Every time I call in I am told a different story. Today 01.06. i called in again this is probably the 6th time i have phoned and was told that my claim should of been sent to the Dental side!!! I then was given a number to call and they advised they have no claim on the system for me!! I am at my witts end with this medical aid!!! The service received on this claim is disgraceful and has left a very bad taste in my mouth. I would seriously suggest that the CEO starts looking at how this medical aid is functioning. We will most definitely be looking to move our cover elsewhere!