SizweHosmed is pathetic! No customer service, no payments!

If i could give a negative rating I would!! Ever since the merger, the service and administration to clients have been non-existent! There is no level of customer service, no communication (save for automated replies), and incompetence to reimburse clients for claims. They either dont pay you (unless you follow up a few times), or they pay the provider (incorrectly), and their reimbur*****t turnaround time is pathetic! Previously under Hosmed, the payment was at a rate of every two weeks. Now you have to wait a week for your claim to be captured, then another two weeks for payment (if you lucky)! I cannot wait to change medical schemes in the new year. We pay alot of money for a service that is not being delivered. I am livid at the level of no service and ignorance on the part of the agents that you have to contend dealing with who also seem to not know what is going on.