SizweHosmed bad service and mistake leads to unfair suspension of membership

I have been a member of Hosmed for about 10 years now. a few years back I had a problem with the medical aid messing up the debit order for my membership. this took a number of months to resolve, till I informed them that I would pay the premiums directly to them. recently sizwe and hosmed amalgamated. i thought that this would be the perfect opportunity to resume the debit orders for my membership [(spoiler alert) it was not]. i completed the correct forms and submitted them to the medical aid. i called to confirm that all was well and expected that everything was resolved. to my surprise, no deduction was made for Jan 2022. I contacted the medical aid and was informed there was a problem but that a double premium would be deducted for Feb 2022. this was not done. i then spent about R200 in phone calls trying to find out what had happened... with the expectation that I would receive an explanation and a guarantee that the matter would be resolved. i have not been able to speak to a team leader, supervisor, or manager (they have meetings 24/7 it seems) I finally sent three emails to the following email addresses, as per their website (***, *** and ***) I did not even receive an acknowledgment of receipt. i then sent an email to Wandile Dladla ( whom I believe is a manager or supervisor at Sizwe Hosmed ), but I have not received any response yet. i have since been informed that my membership has been suspended.... so I am posting here in the hope that I will finally get a response and a resolution to the matter.