SIZWE SERVICE DELIVERY IS NONEXISTENT

You would think that a scheme that is trying to stay afloat would do whatever they can to retain customers and improve their reputation. Not Sizwe Hosmed. Here I am, a year after a claim was submitted, my mom is going for her one year cancer checkup in April, STILL trying to get Netcare paid. ALL ATTEMPTS to resolve this matter has been futile. Apart from getting generic ‘we will reply in 3-5 days’ email(which they have NEVER done), I have received ZERO feedback on my query. I have been to the office in PE so many times that the lady there probably wants to cry when she sees me. Even HER emails and phone calls to SIZWE JHB are not receiving any results. She is the ONLY person in the past 4,5 years of me dealing with SIZWE on my mom’s behalf, who has EVER made an effort to help. But her hands are tied when the company doesn’t respond. Netcare has tried from their side too- no response. I have the numerous emails to prove. I have the names. Our decision to leave SIZWE HOSMED in January was the best decision we have ever made. I was hoping to be done with them in 2026, but unfortunately that is not the case. I seems that the tactic is to let the claim go stale so that the customer must pay. My mom needs to be admitted into a Netcare facility this month and I fear they will not allow it until their claim to SIZWE from A YEAR AGO is settled. When a person is already dealing with cancer, they don’t need this ****. SIZWE, do better or just declare bankruptcy NOW and stop wasting everyone’s time and money. With service like this, you are heading that way anyway. Fast. I would not in a million years recommend this medical aid to my worst enemy. I would rather go to a government hospital. I will at least not have to deal with account stress a YEAR after date of treatment.