Sizwe ***** !!! Not paying members claims

I have been a member of this medical aid since 2004. 26 oct 2023 was the first time I had to submit a claim personally. I have not received my money. I have submitte the claim 11 times already, I have made 25 calls to the call centre. Im giving a new ref nr everytime I call and 3 days later I receive an email saying it has be resolved. I went into the Port Elizabeth branch with my broken leg, sat there for how long, just for them to inform me that they have paid the claim into the incorrect banking details. Which I believe is just a stalling game because my banking details was in every single email I sent and my monthly payment is made via debt order from that same account. Since then, when I phone to follow up, im place on hold and left there untill the line drops. When I do get someone to speak to, im not allowed to speak to someone incharge or team leader, and im informed that they they will contact me soon, which is also just another lie.Sizwe is not only providing poor service but *****ing my money.