Sizwe Medical Fund: how unfortunate

Good day

I trust that my email finds you well

Please be advised that I am extremely irritated with the level of service I have received.

Your customer care team has still not gotten back to me despite phone calls and emails.

It is quite clear that my contributions are paid via monthly debit order. The debit order amount is loaded by someone from Sizwe and that someone is responsible for loading the incorrect amount which has now resulted in me being penalized and suspended.

This is not on.

Urgently resolve this. We cannot be without cover due to someone else’s mistake and we cannot be waiting an entire month for a resolution. What happens in case of an emergency?

Your suspension was unwarranted and undue as it was not my fault your debit order amounts were incorrectly loaded by a member of your staff.

Kindly lift the suspension and rectify what ever happened here after which I would like to terminate my membership on a clean slate as from the day that you saw it fit to unjustly suspend my membership. [01/11/18]

The least I expect is communication from you guys. You can’t even get that right.

You messed up now you have lost a member.