Sizwe Medical Aid - PATHETIC SERVICE!!!

Membership Nr: *** First I tried from the 11th of March to join Sizwe Medical Aid. On the 30th of March I was accepted as member. Within that period they asked me more than 7 times for the same document that I've send to them the first time they asked for it. BUT this is not my mayor problem. I was told to pay the first premium of R5270 which I did. On the 21 of April I received an sms to inform me that my membership has been suspended. I phoned 3sixty health which apparently are linked to Sizwe Medical Fund. I spoke to a lady by the name of Thebang. She instructed me to pay the amount of R4820.00 in order to get the suspension uplifted. I paid the R4820.00 and emailed the proof of payment to her on the 24th of April. On the 29 of April I received an email to state that the suspension has been lifted. On the 2nd of May they deducted R10 090.00 from my bank account!!!!! I emailed them to question this deduction and received two emails back (one from Recon and one from Membership) to state that the issue has been resolved? No one contacted me? What was resolved and how was it resolved? Yesterday I phoned 3sixty health again and spoke to Thabo. She informed me that the R4820.00 will be refunded immediately and that someone will contact me for my banking details. I'm still waiting for that 'someone'. This morning I can't get through to the 3sixty health number at all. I phone Sizwe medical aid in Cape Town and was informed that they cannot see the financial information on my membership and that Sizwe only do refund payments once per month - at the end of the month and that she cannot see anything on my profile about a refund. I'm furious to say the least. My salary has dropped by 20% and I don't have money for the rest of the month! How the hell am I suppose to support myself and my 2 children till the end of the month. I'm a single mother. This is unacceptable!!!