GS
Glenda S

1 reviews | Active since Oct 2016

07 Aug 2018, 13:00

Sizwe Medical Aid - NO CUSTOMER SERVICE!!!

Customer service is VERY bad. Had to wait 10 min for someone answer my call. What if I was calling from my cell phone? I even tried calling my branch and they just point blank refused to assist without even listening to what I had to ask. They only assist walk in clients. All the info remains the same regardless of me walking in or calling in. Please, I pay A LOT for medical aid and would expect better customer service.

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Replies (2)
Sizwe Hosmed Medical Scheme
Sizwe Hosmed Medical Scheme's reply23 Aug 2018, 14:09
Official

Dear Sir/Madam

We acknowledge receipt of your comments and apologize for the inconvenience caused to you. We will take your review as an opportunity to improve our processes so that you can have a more pleasant experience with us.

With Care,

Team Sizwe

Sizwe Hosmed Medical Scheme
Sizwe Hosmed Medical Scheme's reply23 Aug 2018, 14:09
Official

Dear Sir/Madam

We acknowledge receipt of your comments and apologize for the inconvenience caused to you. We will take your review as an opportunity to improve our processes so that you can have a more pleasant experience with us.

With Care,

Team Sizwe