Sizwe medical aid is impersonal and insensitive

I wrote a formal complaint regarding the ********** Sizwe medical which they never got back to regarding my complaint however on the 20th of October 2020 I received a phone call from Sizwe medical Aid requesting to add my deceased child on my medical aid , they even asked when did I give birth & how the baby is doing which was an emotional shock to me, she was not awere that I have lost the baby as on their records it indicated that the baby is registered with Sizwe she then adviced for me to call Sizwe call centre directly as she is from a different department, I then spoke to Innocentia on the same day of which h I took the innitiative to call them who is the supervisor she was honest enough to admit that she did not know how that mistake was made & transfered me to Tshepang informed that they needed to check weather the baby was registered with Sizwe medical or not , she then confirmed that the baby was indeed registered with Sizwe medical from there on she never dropped the phone nor spoke and put me on hold for an hour without informing me I eventually dropped the call. I haven't been called ever since. I am highly emotional affected by Sizwe medical aid acts on how they tread customers and their lack of respect for people's grieves. They do not care nor do they appreciate what clients have to offer & all consultants have no emotional training at all. They never got back to me regarding the previous complaint