TB
Tercia B

1 reviews | Active since Jan 2021

08 Jul 2022, 15:52

Sizwe Medical Aid

If I could give a 0 for their customer service I would. I have been in back and forth contact with them since March for a claim as little as R1600 on behalf of my mother in law and even that is too much, I cannot even imagine claims that are much more!!!

The customer service agents promise to email you, give you feedback, escalate the issue and yet they don't. They **** seems to be to make you go back and forth long enough for them to say your claim is rejected based on it being older than 4 months. What a *******!

0
Replies (1)
Sizwe Hosmed Medical Scheme
Sizwe Hosmed Medical Scheme's reply10 Jul 2022, 18:15
Official
Dear Tercia, on behalf of Sizwe Hosmed Medical Scheme, we sincerely apologize for the inconvenience caused.  We will be in contact with you to resolve your complaint. Thanks, Sizwe Hosmed team.