Sizwe Hosmed/3sixty Health shocking Service

Oh my goodness, looking through all the negative reviews I see the name Nani Solomons from 3sixty Heath cropping up. She won't take calls and refuses to phone you back. My mom in law died on 12 September and on 21 September I instructed Sizwe Hosmed to terminate the membership and cease further debit orders, a copy of the death certificate was included, I received an acknowledgement for this. On 5 October I noticed that a further debit order had been processed on 1 October. I sent another email on 5 October attaching all the relevant documentation relating to the death and request for a refund. On 18 October we had had no response or refund so we phoned again, only to hear that the membership was still active and hadn't been terminated. We were then assured that the refund had been requested and would take a few days. Now we get an email from Nani Solomons requesting all sorts of documentation, some of which is either invalid or not available yet. So now we are at a stale mate, not being able to interact with her. Wouldn't it be nice to find a 100% black owned company operating professionally. Looking for a medical aid scheme? avoid this one at all costs.