NJ
NoliAA(C) Jacobs
1 reviews | Active since Dec 2009
13 Oct 2023, 09:39
Sizwe Hosmed - terrible customer service
Been struggling to get a claim payed. Only a part of the claim was paid due to incorrect processing. When phoning the call centre the only tell you that they will resubmit for processing. After phoning again this morning, it was still not processed since the paper claim was submitted on 21 September 2023.
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Replies (2)0
Replies (2)
Sizwe Hosmed Medical Scheme's replyOfficial
13 Oct 2023, 10:01 Dear Nolia,
Thank you for submitting the query, we sincerely apologise for the inconvenience caused.
We will be in contact with you to resolve your complaint.
Sizwe Hosmed team
Thank you for submitting the query, we sincerely apologise for the inconvenience caused.
We will be in contact with you to resolve your complaint.
Sizwe Hosmed team
Sizwe Hosmed Medical Scheme's reply13 Oct 2023, 10:01
Official
Dear Nolia,
Thank you for submitting the query, we sincerely apologise for the inconvenience caused.
We will be in contact with you to resolve your complaint.
Sizwe Hosmed team
Thank you for submitting the query, we sincerely apologise for the inconvenience caused.
We will be in contact with you to resolve your complaint.
Sizwe Hosmed team
NJ
NoliAA(C) Jacobs's updateReviewer Update
17 Oct 2023, 11:13Only feedback received is that the account will be paid...... but what you responded to is already paid. Im referring to the rest of the claim. I was told that it will be escalated to the claims department AGAIN!!!!!!!!!!!!!!!! Unfortunately i will report to CMS as you were informed in my email
NJ
NoliAA(C) Jacobs's update17 Oct 2023, 11:13
Reviewer Update
Only feedback received is that the account will be paid...... but what you responded to is already paid. Im referring to the rest of the claim. I was told that it will be escalated to the claims department AGAIN!!!!!!!!!!!!!!!! Unfortunately i will report to CMS as you were informed in my email