zZ
zanviak Z
1 reviews | Active since Oct 2016
18 Feb 2026, 13:44
Sizwe Hosmed Severe Complaint
Good day Nozibele, Complaints, Curator,
I have a grievance with Sizwe Hosmed which I need to get resolved.
I understand there is turmoil and uncer*****y regarding the whole Curatorship and Court processes taking place. However as members of Sizwe Hosmed we still have a need for the services we are paying for.
We are being inundated with pharmacies and other medical companies unable to reach Sizwe Hosmed for claims.
The principal member has a PMB treatment which cannot be interupted or suspended due to the inability of a member being able to get in contact with their provider which is Sizwe Hosmed.
I tried to call your Customer Service multiple times and we are also unable to get through to anyone.
We either stay in the queue for 40+ minutes only for someone to answer and put us on indefinte hold waiting for us to drop the call and go to the end of the queue. Or for some reason we immediately get dropped to the back of the queue while being close to the front.
I need a contact person I can call directly to resolve my problems. This fact that we are unable to reach anyone at Sizwe Hosmed is unprofessional and unacceptable.
I am in the process of consulting The Council for Medical Schemes to report your conduct and this grievance, so please be aware that any further attempts of ignoring me will result in logging an official complaint with them.
Helpful (0)
Replies (3)0
Replies (3)
Sizwe Hosmed Medical Scheme's replyOfficial
26 Feb 2026, 09:19Dear Stephan,
Thank you for submitting your query, and apologies for the inconvenience caused.
Kindly provide the query reference number and/or membership number. We will investigate this matter and escalate the query for urgent attention.
We appreciate your patience.
Your Choice for Quality Care
Sizwe Hosmed team
Thank you for submitting your query, and apologies for the inconvenience caused.
Kindly provide the query reference number and/or membership number. We will investigate this matter and escalate the query for urgent attention.
We appreciate your patience.
Your Choice for Quality Care
Sizwe Hosmed team
Sizwe Hosmed Medical Scheme's reply26 Feb 2026, 09:19
Official
Dear Stephan,
Thank you for submitting your query, and apologies for the inconvenience caused.
Kindly provide the query reference number and/or membership number. We will investigate this matter and escalate the query for urgent attention.
We appreciate your patience.
Your Choice for Quality Care
Sizwe Hosmed team
Thank you for submitting your query, and apologies for the inconvenience caused.
Kindly provide the query reference number and/or membership number. We will investigate this matter and escalate the query for urgent attention.
We appreciate your patience.
Your Choice for Quality Care
Sizwe Hosmed team
zZ
zanviak Z's updateReviewer Update
26 Feb 2026, 09:40Hi,
Member number: ***
Rfs 193719 shold be relating to an Xray claim, i'l probably need to pay it and claim it from Sizwe as i'm getting zero response and unable to get through to the help desk.
Rfs 210244 these are claims for a PMB Oncology treatment in December which is just stuck in a pending state.
I am completely unable to reach anyone at the help desk, you just keep joining the queue and getting a random number, whether it be 5, or 11, or 35. But if you decide to hold on, eventually either you get put through to a survey prompt and the call drops, or randomly the IVR music changes not informing of your position any more. or randomly you get dropped back to the back of the queue again.
so with the helpdesk being impossible I tried emailing curator@ customerservicemanager@ claims@ and I get absolutely zero responses from people.
I'm waiting for the lack of responses from Sizwe to justify an official complaint I can lodge with the council of medical schemes.
All I want is to talk to SOMEONE in Sizwe to address my issues. This inability to reach anyone is really becoming unacceptable.
This thing that there is no office or person I can go to is really grinding. No one response to emails, you can't call anyone at the helpdesk.
Even if you get through to the helpdesk as before the Curatorship, they used to just put you on hold till you drop your call, or transfer you to another department. You can never speak to the same person twice. and if you ask to speak to a manager they just say they work from home there aren't any managers there.
So i've reach the point of complete distrust of Sizwe Hosmed.
Thank you,
Member number: ***
Rfs 193719 shold be relating to an Xray claim, i'l probably need to pay it and claim it from Sizwe as i'm getting zero response and unable to get through to the help desk.
Rfs 210244 these are claims for a PMB Oncology treatment in December which is just stuck in a pending state.
I am completely unable to reach anyone at the help desk, you just keep joining the queue and getting a random number, whether it be 5, or 11, or 35. But if you decide to hold on, eventually either you get put through to a survey prompt and the call drops, or randomly the IVR music changes not informing of your position any more. or randomly you get dropped back to the back of the queue again.
so with the helpdesk being impossible I tried emailing curator@ customerservicemanager@ claims@ and I get absolutely zero responses from people.
I'm waiting for the lack of responses from Sizwe to justify an official complaint I can lodge with the council of medical schemes.
All I want is to talk to SOMEONE in Sizwe to address my issues. This inability to reach anyone is really becoming unacceptable.
This thing that there is no office or person I can go to is really grinding. No one response to emails, you can't call anyone at the helpdesk.
Even if you get through to the helpdesk as before the Curatorship, they used to just put you on hold till you drop your call, or transfer you to another department. You can never speak to the same person twice. and if you ask to speak to a manager they just say they work from home there aren't any managers there.
So i've reach the point of complete distrust of Sizwe Hosmed.
Thank you,
zZ
zanviak Z's update26 Feb 2026, 09:40
Reviewer Update
Hi,
Member number: ***
Rfs 193719 shold be relating to an Xray claim, i'l probably need to pay it and claim it from Sizwe as i'm getting zero response and unable to get through to the help desk.
Rfs 210244 these are claims for a PMB Oncology treatment in December which is just stuck in a pending state.
I am completely unable to reach anyone at the help desk, you just keep joining the queue and getting a random number, whether it be 5, or 11, or 35. But if you decide to hold on, eventually either you get put through to a survey prompt and the call drops, or randomly the IVR music changes not informing of your position any more. or randomly you get dropped back to the back of the queue again.
so with the helpdesk being impossible I tried emailing curator@ customerservicemanager@ claims@ and I get absolutely zero responses from people.
I'm waiting for the lack of responses from Sizwe to justify an official complaint I can lodge with the council of medical schemes.
All I want is to talk to SOMEONE in Sizwe to address my issues. This inability to reach anyone is really becoming unacceptable.
This thing that there is no office or person I can go to is really grinding. No one response to emails, you can't call anyone at the helpdesk.
Even if you get through to the helpdesk as before the Curatorship, they used to just put you on hold till you drop your call, or transfer you to another department. You can never speak to the same person twice. and if you ask to speak to a manager they just say they work from home there aren't any managers there.
So i've reach the point of complete distrust of Sizwe Hosmed.
Thank you,
Member number: ***
Rfs 193719 shold be relating to an Xray claim, i'l probably need to pay it and claim it from Sizwe as i'm getting zero response and unable to get through to the help desk.
Rfs 210244 these are claims for a PMB Oncology treatment in December which is just stuck in a pending state.
I am completely unable to reach anyone at the help desk, you just keep joining the queue and getting a random number, whether it be 5, or 11, or 35. But if you decide to hold on, eventually either you get put through to a survey prompt and the call drops, or randomly the IVR music changes not informing of your position any more. or randomly you get dropped back to the back of the queue again.
so with the helpdesk being impossible I tried emailing curator@ customerservicemanager@ claims@ and I get absolutely zero responses from people.
I'm waiting for the lack of responses from Sizwe to justify an official complaint I can lodge with the council of medical schemes.
All I want is to talk to SOMEONE in Sizwe to address my issues. This inability to reach anyone is really becoming unacceptable.
This thing that there is no office or person I can go to is really grinding. No one response to emails, you can't call anyone at the helpdesk.
Even if you get through to the helpdesk as before the Curatorship, they used to just put you on hold till you drop your call, or transfer you to another department. You can never speak to the same person twice. and if you ask to speak to a manager they just say they work from home there aren't any managers there.
So i've reach the point of complete distrust of Sizwe Hosmed.
Thank you,
zZ
zanviak Z's updateReviewer Update
26 Feb 2026, 16:51Hi Sizwe Hosmed,
Do you really think its professional and ethical to ask for information relating to my email from a noreply@ email address?
I initially provided all the requested information and only after a few hours noticed my email was sent to this address instead of all the addresses I had included initially.
I'm not sure if this is genuinely a mistake, or an attempt at misleading a customer. But please find that I added all the email addresses back and forwarded the information to you.
Please process the claims, and get in touch with me.
I included the email below for your and the public's reference.
Thank you
----------
No Reply Sizwe Hosmed <***> 11:55 AM
to me
Good day
Kindly provide us with your membership number/ID for us to track your profile.
Thank you
Regards
Claims Department
----------
Do you really think its professional and ethical to ask for information relating to my email from a noreply@ email address?
I initially provided all the requested information and only after a few hours noticed my email was sent to this address instead of all the addresses I had included initially.
I'm not sure if this is genuinely a mistake, or an attempt at misleading a customer. But please find that I added all the email addresses back and forwarded the information to you.
Please process the claims, and get in touch with me.
I included the email below for your and the public's reference.
Thank you
----------
No Reply Sizwe Hosmed <***> 11:55 AM
to me
Good day
Kindly provide us with your membership number/ID for us to track your profile.
Thank you
Regards
Claims Department
----------
zZ
zanviak Z's update26 Feb 2026, 16:51
Reviewer Update
Hi Sizwe Hosmed,
Do you really think its professional and ethical to ask for information relating to my email from a noreply@ email address?
I initially provided all the requested information and only after a few hours noticed my email was sent to this address instead of all the addresses I had included initially.
I'm not sure if this is genuinely a mistake, or an attempt at misleading a customer. But please find that I added all the email addresses back and forwarded the information to you.
Please process the claims, and get in touch with me.
I included the email below for your and the public's reference.
Thank you
----------
No Reply Sizwe Hosmed <***> 11:55 AM
to me
Good day
Kindly provide us with your membership number/ID for us to track your profile.
Thank you
Regards
Claims Department
----------
Do you really think its professional and ethical to ask for information relating to my email from a noreply@ email address?
I initially provided all the requested information and only after a few hours noticed my email was sent to this address instead of all the addresses I had included initially.
I'm not sure if this is genuinely a mistake, or an attempt at misleading a customer. But please find that I added all the email addresses back and forwarded the information to you.
Please process the claims, and get in touch with me.
I included the email below for your and the public's reference.
Thank you
----------
No Reply Sizwe Hosmed <***> 11:55 AM
to me
Good day
Kindly provide us with your membership number/ID for us to track your profile.
Thank you
Regards
Claims Department
----------