SIZWE HOSMED MEDICAL SCHEME - REFUND - SAD SERVICE

I am retired and have been a Customer of Sizwe Hosmed (ZH)for Many Years. I paid my portion of my Monthly Contribution twice. I called ZH to enquire about the process to get a refund. it is been now Two Months and I am still waiting for my refund. I made Many, many calls and sent many emails. All I got is promises and that ONE PERSON needs to sign to ensure my refund is done. is this How You Treat a Retired Person?