1 reviews | Active since Jun 2018
Sizwe Hosmed Medical Scheme Financial and Emotional Abuse towards Healthcare Providers
I am a healthcare professional providing services to mental health care users. I am at the receiving end of unprofessional conduct and disrespect from Sizwe Hosmed Medical Scheme. I have provided services to their clients in 2024 and to date I have not been paid for my work. Initially I was told to submitted documents so I can be added on their database for payment. I provided all my documents on 31 August 2024.
I did numerous follow ups with the medical scheme for payment and I have been given one excuse after another as to why I have not been paid. Sizwe Hosmed Medical Scheme consultants reported on numerous occasions that my bank details have not been loaded.
The excuses for the former is that , I have not submitted my documents and that the documents can not be scanned (multiple submissions have been done). At some point I was informed that they did not have the scanning machine and that they have a huge backlog with verification of applications from healthcare providers. A month later when I did re-submit my documents I was told that the finance practitioner (Advocate) was reviewing my documents and once he was done he would forward it to his seniors. None of that materialised. I called again today (08 January 2025) and I was told my bank details have not been loaded and they were going to investigate the reasons behind the delay.
These are the multiple references that I have received with no resolution: WF***1N***1 WF***1N***6 WF***5N***1 WF***5N***5 WF***5N***8 WF***1N***7 WF***1N***3 WF***4N***3 WF***0N***8 N*** N***
I spoke to my colleagues in the same healthcare sector and they have all reported non-payment / short payment by Sizwe Hosmed Medical Scheme for the services they rendered. This gives me the impression that the delay tactics are done so healthcare providers can eventually give up monies due to them which is *********.
The individuals I have interacted with / sent emails to include the following Mxolisi Nkosi and Queen and various others- Call Centre Palesa Buthelezi Tshepiso Mmzangwa
Email addresses I have used to follow up *** *** ***
Yes you did call me but I was subjected to the same questions /demands . I was asked to provide my ID/Driver's licence which is something I have provided on multiple occasions. I am not happy with the manner in which the query is being addressed. The next time you call me, I want you to tell me that my bank details are loaded on your system and that the outstanding amount has been processed with the expected date of payment.
Regards,
Silindele Mbatha
Yes you did call me but I was subjected to the same questions /demands . I was asked to provide my ID/Driver's licence which is something I have provided on multiple occasions. I am not happy with the manner in which the query is being addressed. The next time you call me, I want you to tell me that my bank details are loaded on your system and that the outstanding amount has been processed with the expected date of payment.
Regards,
Silindele Mbatha