sizwe hosmed medical scheme

Please can I get some help regarding authorised claims from Sizwe Hosmed. This was taken up with them on 21 October 2024. other than 1 phone call and 1 email, I still have not been able to resolve this and now emails are not being responded to. This has been ongoing since Dec 2023. I am absolutely shocked at the lack of service. This is an issue I am trying to sort out for my father of 92 and he is on one of the supposedly top plans and is paying a large amount every month towards his medical aid, Please can someone let me know how to get this sorted.