Sizwe Hosmed Medical Aid

I am formally complaining about the unacceptable lack of response and service I have received regarding the cancellation of my medical aid membership.

I submitted my request to cancel my membership in December, and since then I have made numerous follow-ups via email and telephonic calls. Despite receiving read receipts and verbal assurances during phone calls that the matter would be followed up, I have not received any written acknowledgement of my cancellation nor my termination confirmation to date.

This prolonged lack of response is deeply concerning, particularly as I am meant to be active on my new medical aid as of today. Your failure to process my cancellation and issue the required termination documentation has placed me in an untenable position and may potentially prejudice my medical cover.