Sizwe Hosmed Medcial Scheme ******** February Deduction and Outstanding Refund – Member ***

Sizwe Hosmed (Member number: ***) deducted my February contribution ********ly from my bank account, despite the fact that I had correctly followed the prescribed cancellation procedure and terminated my membership within the permitted notice period.

No further deductions should have been made.

As a direct result of this ******** deduction, I am now having to borrow money in order to pay my new medical aid. My new medical aid has shown understanding and cooperation since I signed up with them, which unfortunately stands in stark contrast to the service I have received from Sizwe Hosmed.

I therefore request that this matter be treated as urgent and that the full refund be processed immediately.

Failure to do so will leave me with no option but to escalate this matter further through the appropriate channels.

In addition, I submitted a final pharmacy claim dated 7 January 2026, which to date has not even been acknowledged as received, nor refunded. This remains outstanding and requires immediate attention.

I am deeply saddened by this experience. In today’s modern world, effective communication should not be this difficult. Clients and patients should not be left feeling unheard or disregarded due to call centres, automated responses, or a lack of accountability.

I trust that this matter will now be resolved without further delay and look forward to your urgent confirmation.