JL
Jeanne L

1 reviews | Active since Feb 2022

23 Jun 2022, 07:41

SIZWE HOSMED LETTING US DOWN AGAIN BIG TIME!!

Our membership was suspended without any warning....because of an issue that was caused through their billing department in January 2022. Consequently cleared up because they admitted that they were wrong. Now it appears they think that they were in fact right, because the same problem has reared its ugly head and no one is taking accountability despite sending through a timeline of events detailing all our payments. We now have to pay for all chronic medication whilst struggling to sort out this mess and absolutely no one is coming forward to assist us. Pathetic service!!! God help us if we need emergency treatment!

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Replies (2)
Sizwe Hosmed Medical Scheme
Sizwe Hosmed Medical Scheme's reply23 Jun 2022, 08:14
Official
Dear Jeanne, on behalf of Sizwe Hosmed Medical Scheme, we sincerely apologize for the inconvenience caused.  We will be in contact with you to resolve your complaint. Thanks, Sizwe Hosmed team.
Sizwe Hosmed Medical Scheme
Sizwe Hosmed Medical Scheme's reply26 Sept 2022, 14:51
Official
Dear Jeanne, the query is closed. 

Sizwe Hosmed team.