Sizwe Hosmed leaving my Mom in distress after she has been a loyal member for 26 years

Sizwe Hosmed just do not care about their members anymore. As previous reviews state, they have increased contributions since Oct 2025 and yet they still do not even bother to get back to members. You have to keep on and on to try and get hold of any type of feedback. This is totally unacceptable.

1.End December suddenly after 26 years of being a member my Mom's debit order did not go off her bank account. Tried phoning numerous times and kept on getting cut off just as we got to 1 or 2 in the line after holding on for 45min. Mom and I decided to drive through to their offices in Centurion, only to get there and find out that they no longer occupy those offices as Cartrack took over the lease. After numerous calls and listening to their terrible automated responses, I finally managed to get hold of someone. I was told they had a system upgrade in December and some members' debit orders did not go off. We had to do a manual payment and sent proof through. Did that, went to collect Mom's chronic meds and pharmacy told us she is not a member of Sizwe. Called Sizwe again and after a couple of days of continuous follow up, they informed me that I need to send my mom's chronic script through so they can reload it. My Mom somehow disappeared from their system after their system "upgrade". Eventually got that sorted out. 2. Requested same lady to assist with the fact that we can still not log onto the member portal as it sends an error "member not found" This is still not addressed and sorted out.

3. Sent emails requesting claims documents because we cannot log onto the member portal to download it ourselves. Only receive the automated reply. Reference: rfs 95320 Reference: rfs 117978 Reference: rfs 125945

I am definately sourcing alternative medical aid for my Mom. Shame on you Sizwe Hosmed.