Sizwe hosmed is the worst medical aid, ****mers

It's a new year & deduction went off but to my surprise when I go to the pharmacy I was told I don't have funds & also the medical aid is now using a different. I must contact Sizwe & get the correct code so that the pharmacy can update. I went to to a different pharmacy yesterday same story. Who is fooling who here because customer service is also unreachable. Why am I not allocated funds under my profile yet you received my money. You are playing with our lives, I can't even consult, you're eating our money what you're doing is not fair. You are ****ming us as clients,