SIZWE HOSMED is abhorrent

Please tell me how I can get ANYONE from Sizwe to answer my emails and calls? So far this year I have submitted the same email 4 times and each time I get an automated response saying you will get back to me in 3-5 days, and provide a reference number. No response after 5 days so I email AGAIN with the reference number, same automated response with a NEW reference number and the beginning of the 3-5 day saga...and it continues.

Sizwe approved a neck and back program for me with the practice involved in their approved clinics. 12 sessions were approved. After the 3rd I was told the practice will no longer be treating Sizwe clients as Sizwe hasn't been paying them. You have breached a contract by approving me then refusing to pay. I have received 4 sms's from yourselves saying "Sizwe Hosmed Medical Scheme confirms receipt of medical claims from Mr Cebo Dlamini for 2025/12/05. Please do not reply to this sms." Firstly, my name is Lauren, not Cebo, secondly...WHO IS CEBO DLAMINI. Why is he claiming on my account for himself? Thirdly, why have you not responded to 1 single email from me stating who this man is, what he is claiming for, and why he is using my account. Each time I have received one of these the date does not match ANY recent doctors or medical visits. Why does Sizwe just outright refuse to communicate with a client's issues? Their constant emails and sms's claiming how amazing they are and what their company offers its clients; asking us to be in contact if there is a problem, yet, I have...over and over and over again...and there is just NOTHING back from them.

I went to their "office" to possibly speak to a person who can give me some updates/information...but I was met with an empty room other than a receptionist telling me EXACTLY what I could (and did) read at home, but actually providing me with nothing other than a phone number.

Just a shockingly bad company.