Sizwe Hosmed excels in incompetence

We cancelled the Sizwe Hosmed Medical Membership on 28 March 2024 giving them the required 30 days notice. We did not receive any acknowledgement from Sizwe Hosmed for this cancellation. During April 2024 we sent multiple emails and phone calls to confirm the cancellation was received. By the end of April 2024 we received an email to confirm the cancellation with final membership will be 30 April 2024. We were also assured that no premium would be deducted in May 2024.

On 2 May 2024 Sizwe Hosmed deducted the membership fee again and we have had no success to get this refunded after multiple emails and phone calls to the Call Centre. We provided proof of the cancellation and debit order and all indications are that the process of refunding has not yet started after 2 weeks.

It is so frustrating that you as a client must follow up every day for 2 weeks to make sure that the medical aid is cancelled. At last they confirm it is cancelled but now for more than 2 weeks you as a client struggle to get any assistance regarding the refund. The whole process started again to phone every day and to email every day. Not once did a Call Centre agent said they will phone back, not once did the team leader that I emailed contact me, not once did the Complaints department that I emailed contact me. I have reference number upon reference number.