Sizwe Hosmed: Deplorable Service

Item: Sizwe Hosmed Medical Scheme
Rating: 1
Author: Jan R

With reference to my review, as well as Sizwe Hosmed's response on 20 April 2022. Loyiso phoned me the same day of my review and agreed that the situation is unacceptable. On her requested to forward the claim to her again, I immediately done so. However. Up till now I'm still waiting for the refund. Almost 10 weeks down the line, and Sizwe Hosmed cannot even indicate as to when the refund will happen.

However. Yesterday I received an automated response to my email forwarding on 03 April, confirming that the customers service team is looking into the matter.

So I assume there is still hope that I will get the refund eventually.

Helpful (0)

Replies (3)

Sizwe Hosmed Medical Scheme's replyOfficial

26 Apr 2022, 15:06

Dear Jan,

We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.

Your Choice for Quality Care,
Team Sizwe Hosmed

Sizwe Hosmed Medical Scheme's reply26 Apr 2022, 15:06

Official

Dear Jan,

We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.

Your Choice for Quality Care,
Team Sizwe Hosmed

Jan R's updateReviewer Update

26 Apr 2022, 15:10

Thank you. Although I appreciate your response, I will appreciate it even more if Sizwe Hosmed process the refund and not making more promises they cannot keep

Jan R's update26 Apr 2022, 15:10

Reviewer Update

Thank you. Although I appreciate your response, I will appreciate it even more if Sizwe Hosmed process the refund and not making more promises they cannot keep

Sizwe Hosmed Medical Scheme's replyOfficial

29 Sept 2022, 10:48

Dear Jan, query resolved. Sizwe Hosmed team.

Sizwe Hosmed Medical Scheme's reply29 Sept 2022, 10:48

Official

Dear Jan, query resolved. Sizwe Hosmed team.