MO
Melissa O

1 reviews | Active since Jul 2022

12 Mar 2025, 09:25

Sizwe Hosmed a disappointment.

Lets just say Pathetic is not the word to describe the service delivery from Hosmed Sizwe Medical Aid scheme. I am a old client from them as i had to choose a new MEDICAL AID from Jan 2025. My late husband was on the medical aid as well but passed away in 2021 from his condition and up till today i am still paying of doctors bills as they just didn`t pay the fees and put him on as resigned and not deceased. I have tried to make contact several times but only get a ref number and no feedback but have to admit only once a speedy feedback was send back. Even when you have written proof from auth that you were approved they don`t pay what they say they will pay. I just want to know will i be refunded the moneys paid to doctors that you Sizwe Hosmed did not pay? I am very glad that i could changed to avoid this in future.

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Replies (1)
Sizwe Hosmed Medical Scheme
Sizwe Hosmed Medical Scheme's reply12 Mar 2025, 09:27
Official
Dear  Melissa,

Thank you for submitting your query, and apologies for the inconvenience caused. 
Kindly provide the reference number of the query. We will investigate and escalate the query for urgent attention. 

We appreciate your patience. 

Sizwe Hosmed team