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elize S

1 reviews | Active since Apr 2014

12 Aug 2024, 11:11

*********** Sizwe Hosmed

It feels like it is the 1 millionth time I am writing about them. Still no joy. Amazing how people that is suppose to help you, mind you, who you pay to help you does the opposite. I have informed them that when my mother in law has a heart attach they will have to cover the entire bill. Doubtful if that will happen. Its actually laughable. Hysterically off course. Wandile who is the manager of the telephone people and the telephone people does not do their work. Now the claim is not on the system, you have to be kidding me. I am waiting for the boss of Wandile to phone me today, (I can hear you, and I have the same thought - never going to happen right) Anyway, 2 years I have been waiting for a R3000 odd amount to be paid to a provider. 2 years.... what complete incompetence. Asking me for the mail to be sent again. Double files on their system must be huge. This is what happens when people who make our welfare and health a business and give no grain of concern or help to those people (us) who pay their salary. Shocking, totally shocking.

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Replies (1)
Sizwe Hosmed Medical Scheme
Sizwe Hosmed Medical Scheme's reply12 Aug 2024, 11:13
Official
 Dear  Elize, 

Thank you for submitting your query and apologies for the inconvenience caused. 
Thank you for the provided reference number, we will investigate and escalate the query for urgent attention. 

We appreciate your patience.  

Sizwe Hosmed team.