HL
Heath L
1 reviews | Active since Feb 2019
17 Dec 2024, 13:48
Sizwe Hell
Recently logged a query for an MRI account not paid by the medical even though I had more than enough benefits left. Logged 2 queries for the same issue. One more than 3 weeks ago, no response. Again sent another query 8 days ago, again no response whatsoever. Just the normal automated response. This is completely unacceptable. Sizwe has gone downhill in my opinion. They used to be good. Considering the fact that I'm recovering from an operation, now I have to deal with the stress of unpaid accounts. So fed up that I'm contemplating legal action, since I pay my contribution every month and I don't think their service is worth the monies paid.
If I could rate them 0 stars I would.
Helpful (0)
Replies (4)0
Replies (4)
Sizwe Hosmed Medical Scheme's replyOfficial
17 Dec 2024, 14:01Dear Sizwe Hosmed member
We acknowledge receipt of your compliant. One of our consultants will contact you shortly to assist with your query.
Your Choice for Quality Care
Sizwe Hosmed team
We acknowledge receipt of your compliant. One of our consultants will contact you shortly to assist with your query.
Your Choice for Quality Care
Sizwe Hosmed team
Sizwe Hosmed Medical Scheme's reply17 Dec 2024, 14:01
Official
Dear Sizwe Hosmed member
We acknowledge receipt of your compliant. One of our consultants will contact you shortly to assist with your query.
Your Choice for Quality Care
Sizwe Hosmed team
We acknowledge receipt of your compliant. One of our consultants will contact you shortly to assist with your query.
Your Choice for Quality Care
Sizwe Hosmed team
Sizwe Hosmed Medical Scheme's replyOfficial
17 Dec 2024, 14:27Thank you for reaching out. We appreciate your patience, and rest assured, your feedback will be processed promptly.
For assistance with the chronic medication query please provide us with the script from the Dr.
For assistance with the chronic medication query please provide us with the script from the Dr.
Sizwe Hosmed Medical Scheme's reply17 Dec 2024, 14:27
Official
Thank you for reaching out. We appreciate your patience, and rest assured, your feedback will be processed promptly.
For assistance with the chronic medication query please provide us with the script from the Dr.
For assistance with the chronic medication query please provide us with the script from the Dr.
Sizwe Hosmed Medical Scheme's replyOfficial
17 Dec 2024, 16:08Good day Heath
The claim has been reprocessed and will be paid with the next payrun.
You will receive a claims statement later in the week.
Your Choice for Quality Care
Sizwe Hosmed team
The claim has been reprocessed and will be paid with the next payrun.
You will receive a claims statement later in the week.
Your Choice for Quality Care
Sizwe Hosmed team
Sizwe Hosmed Medical Scheme's reply17 Dec 2024, 16:08
Official
Good day Heath
The claim has been reprocessed and will be paid with the next payrun.
You will receive a claims statement later in the week.
Your Choice for Quality Care
Sizwe Hosmed team
The claim has been reprocessed and will be paid with the next payrun.
You will receive a claims statement later in the week.
Your Choice for Quality Care
Sizwe Hosmed team
Sizwe Hosmed Medical Scheme's replyOfficial
17 Dec 2024, 16:12Member has been assisted and the query resolved.
Sizwe Hosmed Medical Scheme's reply17 Dec 2024, 16:12
Official
Member has been assisted and the query resolved.