SIZWE DOES NOT CARE

I am at my wits end with Sizwe, if its not unpaid claims, its just a complete sense of apathy of the staff.

My daughter required an iron infusion 3 months ago, Sizwe told us she must be on iron supplements for 3 months before they will pay for an infusion. She went on to supplements for 3 months and now her iron is even lower than it was before. I sent through the motivation letter for the infusion from the GP along with all her blood test results and was met with confusion. Eventually I was told it was escalated to a case manager and I must check back in a few days. THIS IS URGENT! That same night, my daughter was dizzy and collapsed. We had to rush her to the emergency department. I called back today to follow up on the infusion auth, I was on the phone for 20 minutes and the totally indifferent person who put me on hold came back to say that its been escalated and I can check tomorrow. HOW IS THIS ACCEPTABLE SERVICE? In the meantime, my daughter is barely able to function but SIZWE DOES NOT CARE!