Sizwe cannot issue claims statements for 2 months due to IT issue

I have emailed the claims department 2 times in May-24 requesting a claims statement for a procedure done in 15/03/2024 and paid on the 08/04/24. My gap claim is about to be closed without this statement, I am left utterly frustrated by your scheme yet again.

Reference number WF***5N***2 was closed "successfully" on the 16/05 without the statement being issued to me. I then e-mailed again to which I received no response. I called the call center with reference N*** on the 24/05 and the agent said that they have an issue generating claims statements and I should receive the claims statement by the 27/05 as it has been escalated to the IT department.

I called again today 05/06 having not received the claim statement as promised and I am told it is escalated again with no clear date for resolution and I am asked to call back on Friday which will in effect be 2 months since the claim was paid.

Sizwe, I need my statement issued to me for the accounts paid on the 08/04/24.