SIZWE CALL CENTRE DISGUSTING

SERVICE FROM THE CALL CENTRE IS DISGUSTING !!! Every time you phone , you speak to a different agent each having different requirments .Option changes were to be made before 20th December 2022. I app**** on behalf of my mother in law who was recently widowed and needed to downgrade due to financial pressure. I comp**** with their requirements but they refused to change the plan . After numerous mails and phone calls to the call centre , her plan was changed only to be informed a day later that they were not going to change her plan. VERY INEFFECIENT.