Sizwe and Hosmed should never have joined forces

I am experiencing similar issues - shortfall of payment on chronic meds which was previously fully covered; emails received that says matter was resolved - no reference as to what claim it refers to; reimbur*****t turnaround time takes exceptionally longer as opposed to the two week waiting period with former Hosmed Medical Aid; consultants dont know what "has now been resolved" means when you ask them about it; no communication regarding claims; claims are rejected without formal reason / explanation; VERY DISAPPOINTED with the service since this merger with Sizwe. Think its time to relook my medical aid provider for the new year. After nearly 10 years with Hosmed, the service by SizweHosmed is appalling.