SISWEHOSMED CUSTOMER SERVICES SUCKS

My mother changed from a group scheme to an individual member and there has been endless problems since. She has been terminated a few times which took many phone calls and emails to sort. Now they cannot receipt payments or sort out a simple debit form for an automatic debit payment. It was confirmed that the debit order was set up, but no deduction off my mothers account has happened. Now my emails are being ignored. Customer service SUCKS!